Oracle BSS Stack Lead

Overview

In this role you own end-to-end operation of Oracle BSS platforms, ensuring availability, performance and resilience. You act as the technical authority for critical incidents and programmes, guiding release governance, stakeholder management and DevOps/SRE transformation. You define roadmaps aligned with Vodafone UK priorities and drive automation, observability and continual service improvement. You lead cross-functional collaboration with Architecture, Delivery and business teams to sustain platform health and stakeholder confidence.

Responsibilities

• Own end-to-end operation of Oracle BSS platforms (Siebel CRM, Oracle OSM, Oracle BRM) and related applications
• Define and deliver technical roadmaps aligned with business priorities
• Lead capacity planning, risk management and continual service improvement
• Ensure SLAs, KPIs and service management requirements are met
• Lead incident recovery and ensure timely service restoration
• Govern Problem Management, root cause analysis and preventative actions
• Oversee deployment readiness, rollback strategies and production-readiness reviews
• Coordinate cross-environment release planning and Change Management
• Drive automation across deployment, monitoring and operations
• Implement CI/CD with Jenkins, GitHub and Azure DevOps
• Set observability standards using Dynatrace, Splunk and related tools
• Reduce repetitive work through automation and efficiency improvements
• Build relationships with customer stakeholders, business teams and vendors
• Act as senior escalation point for critical BSS platform issues
• Provide executive updates and risk assessments
• Partner with Architecture, Delivery and Business teams on priorities
• Lead and mentor L1-L3 support engineers and promote knowledge management and DevOps/SRE practices

• extensive telecom IT experience and Oracle BSS expertise (Siebel CRM or Oracle BRM)
• minimum five years’ experience leading application support or operations teams
• experience in production services management and major-incident recovery
• Unix/Linux administration and Oracle SQL troubleshooting
• ITIL-aligned incident, problem, change and release management
• experience with production operations, stakeholder management and vendor engagement
• practical experience with DevOps and SRE practices and automation initiatives
• clear communication of complex technical matters to diverse stakeholders
• experience with cloud technologies, containers and Kubernetes is a plus
• familiarity with monitoring and observability platforms is advantageous
• knowledge of Oracle OSS components is beneficial but not required

• stakeholder management
• clear and effective communication
• leadership and mentoring
• Oracle BSS platforms (Siebel CRM, Oracle BRM, Oracle OSM)
• Unix/Linux administration
• Oracle SQL performance analysis