Oracle Database and Application Support

As an Oracle Database Application and Support Analyst, you will support software solutions for 100+ customers across the Public Sector, spanning on‑premises, private, and public cloud environments. You will drive stability and performance through updates, installations, and proactive tuning, while collaborating with cross‑functional teams. The role emphasizes customer interaction, problem solving, and automation to improve outcomes. You will work in a flexible environment (remote or hybrid) and contribute to a mission that enables efficient public services and better outcomes for users.

• Private Medical Cover
• 25 days paid holiday
• Life assurance 4x basic salary
• Group Pension Plan up to 8.5% employer contributions
• Flexible benefits
• Employee assistance programme

• Apply software updates and perform tech upgrades
• Install new software and troubleshoot issues
• Review metrics to address database performance and backup concerns
• Communicate with customers and propose innovative solutions
• Collaborate with team and share workloads, fostering support
• Coordinate with IT groups (Networks, UNIX, Cloud Ops, etc.)
• Identify improvement areas and promote automation for efficiency

• Oracle Database Management experience including upgrades in single‑instance environments
• Experience installing and maintaining software on Solaris, Linux, or Windows Server
• Deployment of Apache Tomcat‑based web applications
• Strong in direct customer interaction via video, phone, and email
• Troubleshoot performance issues using STATSPACK and Oracle OCI Analytics
• Familiarity with ITSM processes and tools like ServiceNow or Ivanti

• strong communication
• customer focus
• team collaboration
• Oracle Database Management
• Solaris, Linux, Windows Server
• Apache Tomcat