Patient Access Liaison - Scheduler (Remote)

Patient Access Liaison - Scheduler (Remote)

The Patient Access Liaison II serves as the primary point of contact for patients seeking access to clients academic medical centers and the Health Sciences Campus.

Responsibilities include:

• Responding to inquiries through phone, email, text, and web-based communication systems. Answering, screening, and routing incoming and outgoing telephone calls.
• Scheduling and confirming new and follow-up patient appointments.
• Registering patients and verifying insurance eligibility.
• Reviewing insurance benefits and communicating estimated patient financial responsibility.
• Performing accurate data entry while maintaining data integrity.
• Reconciling patient information as needed.
• Routing messages to providers and clinical staff using multiple communication platforms. Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.