Patient Resource Representative

Handling a high volume of inbound calls, the full-time Patient Resource Representative will assist patients with scheduling appointments, managing provider selections, and accessing patient portals while working remotely in North Carolina. Key responsibilities Answer 80-130 inbound calls daily, providing professional and efficient service to callers Schedule appointments for new and established patients and communicate prescription refill requests to clinic staff Develop strong working relationships with clinic and medical staff to facilitate effective patient communication and care Required qualifications High School diploma or equivalent 1+ years of experience in a medical office setting (preferred) Strong computer skills and experience with internet-based applications Knowledge of electronic medical records programs Call center or clinic telephony experience (required)