IT & Software

Payment Platform Manager – Stripe

Digital Science

London · Greater London · United Kingdom

Overview

In this role you will own Digital Science's B2C payments stack end-to-end, with primary responsibility for Stripe and related platforms. You will act as internal product owner, drive optimisation and conversion, and manage payment risk and compliance in collaboration with cross-functional teams. The role covers expanding payment methods, handling retries and dunning, and maintaining PCI-DSS compliance to protect revenue. You will build strong vendor relationships and provide data-driven insights to leadership, shaping how payments scale with the business. This is a hands-on, impact-focused position in a collaborative, innovation-driven company supporting open research.

Responsibilities
  • Own Stripe, Recurly, and PayPal configurations and change management as internal product owner.
  • Improve checkout authorisation rates and overall payment conversion.
  • Lead rollout of Alternative Payment Methods to expand coverage.
  • Manage retry, dunning, FX strategy, and cross-border payment flows.
  • Oversee disputes, chargebacks, and fraud tooling to balance risk and conversion.
  • Ensure PCI-DSS compliance and address conversion drop-offs.
  • Develop commercial relationships with Stripe and other vendors, including pricing discussions.
  • Produce cost-benefit analyses for payment infrastructure decisions.
  • Collaborate with Revenue Operations, Product, and B2C Commercial teams on strategy.
  • Deliver payment analytics and reporting to Finance and B2C leadership.
  • Act as project owner for extending ownership across platforms and adjacencies.
  • Identify process improvements and automation opportunities in payment operations.
Key requirements
  • 3–5+ years in payment operations, e-commerce, or fintech.
  • Deep Stripe expertise (Billing, Radar, Sigma) or equivalent tooling.
  • Data-driven with SQL and BI/analytics experience.
  • Technically fluent and able to work with engineering and product teams on integrations.
  • Strong communicator with ability to translate payment performance into business narratives.
  • data-driven decision making
  • clear communication
  • cross-functional collaboration
  • Stripe Billing
  • Stripe Radar
  • Stripe Sigma

Reference: WJ-747_30388988

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