Payments Operations Lead

You will own and streamline Teya's payments and settlements, bringing together scattered operational work into a single, well-controlled capability. You’ll document runbooks, implement controls, and manage ad hoc issues in a fast-growing payments environment. The role is hands-on and execution-focused, with potential to grow the team as needed. You’ll collaborate with Payments, Product, Finance, Compliance, Customer Ops, and banking partners to ensure reliable, timely payouts and reconciliations. This is a chance to shape scalable payment operations at a mission-driven fintech for local businesses.

• GymPass health and wellness
• extended maternity and paternity leave
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)

• Centralise payments and settlements into a single owned capability
• Map current processes, standardise, document, and run them with autonomous runbooks
• Execute day-to-day payments and settlements accurately and on time
• Manage operational relationships with banking and payment partners and monitor service levels
• Forecast and manage funding and liquidity with Treasury
• Test and operate payment rails, including new rails and partner changes
• Implement and maintain controls: maker-checker, reconciliation, safeguarding, sanctions screening, and CA/Payee validations
• Own incident handling for payment failures and coordinate continuity plans with Operational Resilience
• Investigate and resolve ad hoc payment issues, turning problems into repeatable processes
• Leverage AI and automation for reconciliation and exception triage in collaboration with Product and Engineering
• Reduce merchant inquiries by addressing root causes and communicating status via app/portal
• Track and report operational performance weekly and contribute to capability growth

• Hands-on payments operations experience with SEPA, Faster Payments and SWIFT
• Experience with bank/payment partners and service level management
• Experience working with Treasury/Finance on funding and liquidity
• Proven track record of owning processes, fixing problems, and delivering outcomes
• Experience in fast-moving or messy operations (start-up/scale-up) bringing structure
• History of standardising processes while handling high ad hoc workload
• Controls mindset for safeguarding, sanctions screening and payment controls
• Comfort with data, spreadsheets, and pursuit of automation/AI to reduce manual work
• Ability to operate with ambiguity and stay organized and detail-oriented
• Strong stakeholder management across product, finance, compliance and operations
• Clear, confident communicator; able to work independently

• stakeholder management
• strong attention to detail
• ownership and accountability
• SEPA
• Faster Payments
• SWIFT