Payments Risk Operations Supervisor

Lead payments risk operations at Constellation Payments, using transaction monitoring and fraud prevention expertise to guide daily team performance.

As Risk Supervisor, you will oversee analysts, investigations, escalations, and merchant monitoring across new and existing portfolios. The role requires payment processing knowledge, ACH and NACHA understanding, chargeback expertise, and operational risk management experience. You will balance service levels, quality standards, team development, and strategic initiatives while working with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and external partners. This position requires 5+ years of relevant experience, including 1-3 years leading teams, with travel up to 15% annually.

Key Responsibilities:

• Lead daily Risk team activities, queues, investigations, alerts, and escalations
• Supervise fraud, compliance, chargeback, ACH, and transaction monitoring
• Approve escalated investigations, risk assessments, restrictions, and account actions
• Coach Risk Analysts through training, feedback, and development
• Prepare recurring reporting, dashboards, portfolio analysis, and trend summaries

Requirements:

• 5+ years in risk operations, payments, fraud, or related fields
• 1-3 years of leadership, supervisory, or management experience
• Understanding of payment processing, merchant acquiring, ACH, and NACHA rules
• Strong analytical, decision-making, communication, and stakeholder management skills
• Ability to manage competing investigations, escalations, and priorities

Apply payments risk leadership, transaction monitoring, and team development expertise to Constellation Payments’ Canadian operations.