Accounting & Finance

Pension Administration Manager

Ips Group

Ledston · England · United Kingdom

Pension Administration Manager

Hybrid - Leeds

Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.

The Role

  • Manage complex casework, SLAs, KPIs and complaints
  • Run daily contact-centre operations across all channels
  • Analyse performance data and drive service improvements
  • Lead and develop Team Leaders and wider admin teams
  • Act as key contact for trustees, employers and advisers
  • Ensure compliance, audit readiness and robust processes
  • Support system improvements and workflow optimisation

What You'll Bring

  • Strong occupational pensions administration experience
  • Knowledge of DB/DC schemes
  • Proven leadership of multi-level teams
  • Confident stakeholder communicator
  • Data-driven, organised and commercially aware
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Reference: WJ-766_23736790

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