Pension Member Services Specialist

Support pension members with benefit calculations and retirement education from TRAF’s downtown Winnipeg location at The Forks. Deliver accurate service through varied communications.

TRAF seeks a professional Member Services Specialist to provide pension plan information and prepare member benefit calculations. The position supports retirement education, documentation processing, and collaboration with members and internal stakeholders. Strong analysis and communication are central to accurate, timely service.

Key Responsibilities:

• Provide pension information through appointments, presentations, and communications
• Conduct pre-retirement seminars throughout Manitoba
• Prepare accurate member benefit calculations within service standards
• Review colleagues’ calculations for accuracy and completeness
• Assist with pension benefit documentation processing

Requirements:

• Post-secondary education and five years of related experience
• CEBS or PPAC designation
• Knowledge of pension and tax legislation
• Strong analytical, problem-solving, and detail skills
• Proficiency with Microsoft Word and Excel

Bring pension knowledge, analytical judgment, and clear communication to TRAF’s member-focused service in downtown Winnipeg.