Pensions Complex Care Analyst (Hybrid)

Ontario Teachers’ Pension Plan is hiring multiple Complex Care Analysts to respond to member inquiries and provide accurate information on pensions and benefits. The role emphasizes handling low to mid-complex interactions and developing strategies to prioritize complex cases, including self-service redirection.

You will report to the Manager, Member Experience & Relations, Complex Care, and collaborate with Pension Benefit Support Analysts to ensure timely, compliant service.