Pensions Support Team Lead

Chip is building a SIPP pension offering and seeks a Team Lead in Customer Support to own pensions guidance, knowledge management and customer experience governance. You’ll partner with Product to translate insights into action and drive compliant, personalised support as the product matures.

You’ll lead a pensions-focused CS team, implement SLAs/KPIs, manage performance reviews, and ensure regulatory compliance while shaping how Chip delivers wealth services to customers in the UK.