Performance and Data Manager

In this role you drive data-led performance for a large FM contract, owning operational data and delivering accurate client and internal reports. You’ll partner with operational teams to push continuous improvement, and act as the bridge between operations, the service desk, and the client. You will analyse data, provide commentary, and present findings to stakeholders to influence action. The role combines hands-on data work with client-facing accountability to support contract success and risk/opportunity management.

• Digital Learning via the OCS Academy
• Retail discounts via Hapi app
• Flexible pay with Wagestream (contract-specific)
• Professional growth opportunities (600+ live learners)
• Inclusive and supportive culture
• Award-winning employer recognition

• Own CAFM data in Concept and ensure accurate performance reporting
• Produce client and internal performance reports and dashboards
• Partner with operational teams to drive continuous improvement
• Manage client KPI reporting and mitigate failures where possible
• Serve as the liaison between operations, service desk, and client
• Analyse data, provide commentary, and present performance with recommended actions
• Ensure timely provision of client reports
• Identify risks and opportunities that may influence performance
• Handle a complex workload with multiple stakeholder relationships (client-facing)
• Support the OCS operations team as needed

• Previous experience as a Performance and Data Manager within facilities management or construction
• Power BI, Power Pivot, Office Scripts and Power Query
• Strong Microsoft Excel competency (pivots, trackers, tables, functions, calculations)
• Excellent data analytics skills and ability to manipulate large data sets
• Experience in report generation for internal and external audiences
• Proven ability to communicate with multiple stakeholders (verbal and written)

• stakeholder management
• strong communication
• analytical thinking
• Power BI
• Power Pivot
• Office Scripts