Personal Banker- Float

Description

A State Savings Bank Personal Banker exemplifies a “Yes, I can!” approach to customer service and is responsible for building customer relationships, and providing prompt and efficient service when handling transactions. A Personal Banker is expected to be available to work Monday through Saturday.
This is an in-person position in Traverse City, MI.
Requirements
TASKS
· Perform all functions of CSR (Teller) and Sr. CSR.
· Skillfully recommend our products and services to customers.
· Open accounts for new and existing customers – consumer and business.
· Assist customers with online and mobile banking services.
· Assist customers with safe deposit boxes and maintain records for boxes.
· Assist customers with IRAs (Individual Retirement Account).
· Assist customers with CDs (Certificate of Deposit).
· Maintain customer records and files.
· Complete daily reports.
· Respond to ATM service calls under dual control.
· Answer telephones, file customer paperwork, and maintain proper supplies.
· Follow bank policies and procedures.
· Maintain professional, business-like appearance.
· Perform other tasks requested by supervisor related to daily operations of the bank.
REQUIREMENTS
· At least 18 years of age
· High school or higher education level or equivalent work experience
· Excellent customer service skills
· Strong communication skills
· Computer skills
· Cash-handling experience
· Ability to work well under pressure
· Accurate and well-organized
· Respond to customer problems or complaints with urgency