Personal Banking Associate Trainee

Support TD Canada Trust customers in St. Thomas through banking advice, service transactions, and digital education at a 37.5-hour branch role.

As a Personal Banking Associate Trainee, you will address day-to-day banking needs and guide customers toward appropriate solutions. The work includes customer service, banking processes, digital education, documentation, and operational support. You will also build customer confidence while referring investment advice, new accounts, and other needs to suitable staff.

Key Responsibilities:

• Engage customers in advice needs and service transactions
• Guide customers toward appropriate banking solutions and contacts
• Educate customers about mobile, ATM, and online banking
• Support scheduled cash and non-cash branch transactions
• Complete accurate processes, documentation, and issue reporting

Requirements:

• High School diploma or one-plus years relevant experience
• Complete Investment Funds Canada certification within 90 days
• Use Microsoft Office, branch software, and internet tools
• Understand banking solutions and processes
• Demonstrate strong communication, organization, and customer experience skills

Develop banking expertise through customer guidance, digital education, operational accuracy, and relationship building with TD Canada Trust clients.