Personal Banking Officer

Location: Scarborough, On-site
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., with availability required to work one Saturday every three weeks
Language: English, strong written and verbal communication skills
Background Check Requirements: Criminal record check, credit check, employment references
About the Opportunity
Were looking for a relationship-focused Personal Banking Officer to join a collaborative financial services team in Scarborough.
In this role, youll help members make confident financial decisions by understanding their goals and recommending personalized banking, credit, mortgage and investment solutions.

Youll work closely with members, branch colleagues and internal partners to grow relationships and identify new opportunities. This is an excellent fit for someone who enjoys proactive outreach, consultative sales and creating a positive member experience while contributing to a supportive, community-minded workplace.

Whats In It for You
Youll join a people-first environment that values collaboration, integrity and respect, with opportunities for ongoing coaching and professional development. Youll also gain exposure to a broad range of financial products and member needs while building your expertise in banking, lending and investments.

Your Responsibilities
Youll proactively connect with members through call plans, renewal lists, referrals and sales leads to understand their financial needs.
Youll recommend banking, credit, mortgage and investment solutions while providing thoughtful financial advice.
Youll build and maintain relationships with individual members, businesses, co-operatives and not-for-profit organizations.
Youll identify high-value opportunities and connect members with internal or external partners when specialized expertise is required.
Youll contribute to sales and retention goals by uncovering longer-term financial needs and following through on opportunities.
Youll apply risk-based pricing, anti-money laundering requirements and established policies while maintaining accurate member interactions.

Skills and Qualifications
3+ years of related financial institution experience, combined with post-secondary education or an equivalent combination of education and experience.
Experience providing credit solutions, particularly mortgage lending is required.
Proven sales experience with strong interviewing, relationship-building, negotiation and problem-solving skills.
Strong working knowledge of investments, lending, mortgages and financial needs analysis.
CSC or IFIC completion is an asset.
Financial Planning or similar continuing education is preferred.
Proficiency with Microsoft Excel, Word and other common business applications, along with strong analytical and mathematical skills.

Note from the Hiring Manager
We're looking for someone who genuinely enjoys getting to know people and understanding what matters to them financially. If you're proactive, comfortable having meaningful financial conversations and motivated by building lasting relationships, you'll have an opportunity to make a real impact here.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.