Plans Specialist - Payments

Plan Specialist - Payments operates within a collaborative payments and plan administration function in Bristol. You will process payment transactions and support end-to-end administration of employee share plans, while investigating queries and maintaining accurate records. You will work with colleagues across the business to deliver high-quality service and ensure regulatory compliance in a fast-paced environment. The role offers variety, ongoing learning, and a supportive team culture with hybrid working. You will help identify process improvements and contribute to the ongoing success of the payments team.

• Flexible work arrangements
• Health and wellbeing rewards
• Share purchase program with company contribution
• Recognition awards
• Team get-togethers
• Investment in your future

• Processing payment transactions accurately and efficiently
• Investigating and resolving payment queries and discrepancies
• Maintaining accurate records and updating internal systems
• Delivering excellent service to internal and external stakeholders
• Ensuring activities are completed in line with regulatory and compliance requirements
• Supporting team objectives and service delivery deadlines
• Identifying opportunities to improve processes and ways of working
• Assisting with system testing and process changes when required
• Building strong working relationships across the wider business

• Detail-oriented with strong investigation and problem-solving abilities
• Effective communication and relationship-building skills
• Organised, proactive, and able to manage priorities in a fast-paced environment
• Ability to work independently and as part of a team
• Experience in administration, operations, payments, financial services or customer services is beneficial (training provided)

• attention to detail
• investigation and problem-solving
• effective communication
• cross-functional collaboration
• proactive learning
• teamwork