Platform Engineer

I'm working exclusively with a large, rapidly growing UK organisation that is investing heavily in its technology function and is looking for an experienced Platform Support Engineer to join the team.

This is a great opportunity for someone who wants to move beyond traditional IT support and take greater ownership of business‑critical enterprise platforms , helping improve their stability, performance and reliability.

You'll provide specialist support across a combination of Microsoft Dynamics 365 and bespoke internal platforms , working closely with business users, Technology, Development, DevOps, Security and third‑party suppliers.

What you'll be doing

• Supporting Microsoft Dynamics 365 – F&O, CE and HCM
• Troubleshooting complex application and platform issues
• Managing incidents, service requests and problems through to resolution
• Identifying recurring issues and driving permanent fixes
• Supporting change, release and deployment activities
• Using Azure DevOps to manage bugs, requirements and enhancements
• Monitoring platform health and helping improve resilience
• Working with third-party suppliers and managing escalations
• Supporting platform updates, patches and security improvements
• Improving documentation, knowledge sharing and user self-service
• Contributing to automation and continuous service improvement

What we're looking for

You'll ideally have 3+ years' experience within Application Support, Platform Support, IT Support or Service Delivery , with strong hands‑on experience supporting Microsoft Dynamics 365 .

Experience across ITSM, incident/problem/change management, Azure DevOps and working with third‑party vendors would be particularly valuable. Exposure to PowerShell, APIs, Splunk, Datadog, New Relic, SDLC or ISO 27001/22301 would be advantageous.

This would suit someone who enjoys getting under the skin of complex systems, solving problems and taking ownership rather than simply escalating tickets.