Platform Engineering Manager Senior

As Technology Operations Senior Manager, you will help scale global tech services to be highly available, secure, and efficient. You’ll shape operating models, partner with senior leaders, and drive AI-enabled, automation-first practices to simplify complexity and grow capabilities. You’ll lead distributed teams, ensure ITSM compliance, and champion data-driven decisions. This role offers strategic influence, cross-functional impact, and a path to advanced operational maturity.

• competitive base salary
• annual performance bonuses
• retirement contribution 15%
• health benefits from day one
• flexible work options
• on-demand professional development

• Define and evolve the operational strategy for foundational technology services to meet near-term and long-term goals
• Translate business and enterprise technology strategies into clear operating models and roadmaps
• Shape the future-state technology operations organization with defined scopes and accountability
• Drive discipline in reliability, scalability, and execution across cloud and on-prem platforms
• Lead multiple operations capabilities and adapt scope as the organization matures
• Promote AI-enabled and automation-first practices to cut costs and scale processes
• Foster a data-driven operations model using metrics and insights for continuous improvement
• Provide calm leadership during high-severity incidents and communicate to executives
• Optimize costs and drive efficiency across the technology portfolio
• Strengthen resilience and sustainability standards and influence peers to adopt them
• Ensure ITSM standards and processes adherence (Event, Incident, Problem, Change)
• Mentor and develop a geographically distributed leadership team
• Promote collaboration, accountability, ownership, and continuous improvement culture
• Advance a proactive operations mindset to minimize outage risk via anticipation
• Contribute to a globally aligned technology operations strategy beyond immediate areas
• Manage budgets, delivery timelines, and performance metrics
• Collaborate with Vendor Management to maintain relationships with key vendors and SaaS providers

• Bachelor’s degree in Information Technology, Computer Science, or related field; master’s preferred
• 10+ years of progressive IT leadership with global teams and complex operations
• Strong strategic thinking with experience linking operations to long-term business goals
• Experience shaping operating models, scope, and decision boundaries in evolving organizations
• Proven ability to lead high-stakes incidents with composure and executive presence
• Solid knowledge of enterprise IT operations including ITIL and regulatory compliance
• Track record of modernization, automation, and data-driven outcomes
• Ability to develop adaptive staffing and capability plans
• Trusted advisor to senior leaders influencing priorities and investments
• Exceptional leadership, communication, and stakeholder management
• Continuous learner with experience applying AI to operational or business problems

• leadership
• stakeholder management
• communication
• ITIL
• ITSM
• cloud and on-premise platforms