Platform Manager Service Now
Primark
Overview
In this role you will define and execute the ServiceNow platform strategy to maximise business value. You will collaborate with Technology, business stakeholders and partners to guide governance, innovations, and operational excellence. You’ll drive platform adoption, upgrades, and long-term growth while ensuring stability, security and performance. This position offers influence over a scalable enterprise platform within a fast-moving fashion retailer, shaping how technology enables Primark’s mission at scale.
Responsibilities
- Define and manage the ServiceNow platform strategy, roadmap and long-term vision
- Lead delivery of platform enhancements, upgrades and new capabilities
- Coordinate with key business stakeholders to align platform priorities with organisational needs
- Ensure platform stability, performance, security and availability across all ServiceNow services
- Oversee third-party vendors, service providers and platform budgets
- Establish governance, risk management and compliance controls for the platform
- Lead, coach and develop platform and engineering teams to high performance
Key requirements
- Extensive experience managing enterprise platforms with significant ServiceNow expertise
- Strong knowledge of ServiceNow ITSM, CMDB, HRSD
- Proven experience developing and executing platform strategies and roadmaps
- Experience leading technical teams in large-scale organisations
- Strong stakeholder management across multiple business functions
- Knowledge of ITIL and Agile delivery methodologies
- Excellent leadership, communication, problem-solving and decision-making skills
- leadership
- stakeholder management
- communication
- ServiceNow ITSM
- ServiceNow CMDB
- ServiceNow HRSD
Reference: WJ-799_26597126