IT & Software

Platform Owner (ServiceNow)

The London School of Economics and Political Science (LSE)

London · Greater London · United Kingdom

Overview

As Platform Owner for ServiceNow, you will steer the strategic roadmap and ensure the platform’s operational health within Data and Technology Services. You will balance day-to-day demand with long-term improvements, shaping LSE’s Enterprise Service Management capability across the institution. You will engage stakeholders at all levels, translating needs into prioritized platform initiatives and delivering iterative enhancements. This hands-on role blends workshops, sprint planning, and technical collaboration to maximise value from ServiceNow. Join a mission-driven university environment and help scale a critical backbone for staff and student services.

Pay / Benefits
  • occupational pension scheme
  • generous annual leave
  • hybrid working
  • excellent training and development opportunities
Responsibilities
  • Own the strategic roadmap and operational health of the ServiceNow platform
  • Balance platform demand with longer-term backlog and roadmap development
  • Translate user needs into well-scoped, prioritized platform improvements
  • Shape how ServiceNow delivers value as part of the Enterprise Service Management capability
  • Lead in cross-functional collaboration across DTS and the wider institution
  • Engage stakeholders and translate strategic intent into concrete platform requirements
  • Manage the platform backlog and deliver iterative improvements
  • Work in workshops, sprint planning sessions, and with developers
Key requirements
  • Proven platform management or platform ownership experience, ideally with ServiceNow in a large/complex organization
  • Strong understanding of ITIL-aligned service management processes (incident, problem, change, request, knowledge)
  • Demonstrated ability to manage a platform backlog and deliver iterative improvements
  • Experience engaging and influencing senior stakeholders; translating strategy into platform requirements
  • Familiarity with higher education or similarly complex multi-stakeholder environments is desirable
  • stakeholder engagement
  • influencing at all levels
  • collaboration
  • ServiceNow platform
  • ITIL processes
  • backlog management

Reference: WJ-747_30173955

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.