IT & Software

Platform Support Analyst

Entain

London · Greater London · United Kingdom

Overview

In this Platform Support Analyst role, you’ll help maintain and improve a cloud-based platform and related products within a fast-growing sports pricing division. You will be the main contact for platform-related queries and incidents, ensuring stability, performance, and timely communications with stakeholders. You’ll collaborate with engineering, product teams, and external partners to monitor health, support deployments, and drive incident resolution. You’ll also shape support processes and automation across AWS and SaaS environments to boost reliability and efficiency. This is a chance to influence operational best practices while working on cutting-edge pricing and risk capabilities for

Pay / Benefits
  • Generous bonus scheme
  • Hybrid working
  • Private medical insurance
  • Pension Scheme - matched to 6%
  • Holiday buy/sell
  • Wellbeing app Unmind subscription
Responsibilities
  • Investigate, resolve, and prevent platform issues with a continuous improvement focus
  • Provide day-to-day technical support to internal stakeholders to meet service deliverables
  • Liaise with internal teams and external partners to maintain strong relationships and uphold quality standards
  • Review, maintain, and improve operational documentation, processes, and procedures
  • Support testing, reporting, and implementation of fixes, including running scripts and validating solutions
  • Develop and maintain scripts to automate administrative and support tasks
  • Provide general operational and administrative support to infrastructure and platform teams as required
Key requirements
  • Experience in a Platform support role and knowledge of the system life cycle
  • AWS Skillset (EKS, EC2, RDS etc)
  • Excellent IT skills
  • A team player with a desire to make an impact in a growing business
  • Willingness to learn new skills and get in front of new technology
  • Strong administrative and organizational skills
  • Excellent communication and relationship-building abilities
  • Strives for service excellence with strong attention to detail
  • Ability to meet deadlines under pressure and manage stakeholders’ needs
  • team player
  • strong communication
  • attention to detail
  • AWS (EKS, EC2, RDS)
  • Datadog monitoring and observability (Desirable)
  • Terraform (Desirable)

Reference: WJ-747_30158377

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