Platform Support Engineer: Energizing Global Grid Tech

Kraken is building a Platform Support Engineering function to act as the primary contact for platform-related requests and incidents. You will triage, investigate and resolve issues end-to-end, while partnering with Platform Engineers to improve tooling, documentation and runbooks across EU and global clients.

Ideal candidates communicate clearly with engineers and stakeholders, translate complex problems into actionable steps, and proactively flag risks and scope changes before they become