Premium Support Program Manager

Lead Premium Support programs at Meltwater in Toronto, using client strategy and cross-functional execution skills within a hybrid schedule.

As Premium Support Program Manager, you will manage Enterprise Premium Support clients and activate five support pillars. You will translate requirements into projects, monitor consumption, and address client challenges. The role connects strategic conversations with consistent delivery across teams and accounts.

Key Responsibilities:

• Drive programs supporting clients’ strategic objectives
• Manage a portfolio of Enterprise Premium Support clients
• Monitor consumption, themes, and challenges
• Lead Premium Support activations and address feedback
• Coordinate teams around five Premium Support pillars

Requirements:

• Bachelor’s degree or above in a relevant field
• Four years of SaaS experience with cross-departmental experience
• Enterprise implementation experience and associated challenges
• Strong analytical, presentation, and influencing skills
• Proficiency in Boolean logic and data structuring

Bring Enterprise client management, analytical thinking, and program execution skills to Meltwater’s Premium Support team in Toronto.