Principal Applications Operations Engineer (4849)

In this role you lead the Heat in Buildings EPC Register team, steering the digital, statutory EPC service that underpins property transactions and climate reporting. You will provide strategic oversight of the national EPC Register, driving continuous service improvements and ensuring readiness for future policy changes. You’ll collaborate with suppliers and internal teams to maintain a high‑performing, user‑focused public digital asset. The role offers impact on Scotland’s energy efficiency and climate ambitions by shaping scalable tech and governance.

• Civil Service pension (employer contribution details)
• Learning and development tailored to role
• Flexible working options
• Inclusive and diverse workplace culture
• Defined Benefit Pension scheme contributions
• Employee benefits information available

• Oversee configuration items, service compliance, and risk management; enforce standards and mitigate issues.
• Analyse processes, identify improvement opportunities, and lead delivery of service enhancements with senior leaders.
• Govern live service governance with suppliers and in‑house teams.
• Coordinate incident investigation, problem resolution, and preventive measures.
• Plan for future technology support and coexisting databases within the current environment.
• Demonstrate deep understanding of technical concepts and their role in the broader landscape.
• Manage testing, risk, and customer relations workstreams.
• Prioritise user stories and guide teams in requirements elicitation.

• Experience bridging operational delivery with designing and delivering new infrastructure/services for policy/regulatory development.
• Strong track record in risk management, business continuity, disaster recovery, and innovation.
• Experience with cloud service providers; AWS is highly desirable (certifications advantageous but not mandatory).
• Extensive knowledge of IT standards, accreditation and compliance, and applying them to secure, cost‑effective services.

• Stakeholder management
• Leadership
• Strategic thinking
• Cloud services (AWS)
• IT governance and compliance
• Service management and testing