Principal Customer Solution Engineer

As Principal Customer Solution Engineer, you lead a distributed team solving high-impact Windows challenges for strategic enterprise customers across EMEA. You combine hands-on engineering with leadership to drive technical excellence, scalable solutions, and customer outcomes. You work closely with Windows engineering, field teams, and customers to uncover bottlenecks and validate improvements. This role offers a chance to shape the Windows Commercial business and grow a high-performing, capable team.

• Build and lead a high-performing, inclusive team of customer solution engineers; hire, coach, and retain talent
• Drive technical excellence and act as executive escalation point for complex customer situations
• Lead hands-on engagements with customers; embed with strategic enterprise customers to assess device performance, reliability, and user experience
• Analyze telemetry, logs, traces, and diagnostics to identify bottlenecks and systemic issues; design robust resolutions
• Develop prototypes, scripts, and tooling; validate improvements in customer environments
• Scale successful approaches for broad impact by creating reusable diagnostics, automation, and engineering guidance
• Foster cross-team collaboration across Windows engineering, support, field, and product groups
• Build partnerships with Windows teams and align engagements with strategic objectives
• Deliver measurable customer and business outcomes and reinforce customer confidence in Windows
• Contribute to Windows Commercial Acceleration Engine strategy and operating model

• Bachelor's Degree in Computer Science or related technical field OR equivalent experience
• Experience coding in C, C++, C#, Java, JavaScript, or Python
• Experience managing geographically distributed engineering teams (preferred)
• Experience working with enterprise customers to diagnose complex environments and implement solutions (preferred)
• Technical experience with enterprise Windows device management (Intune, Windows Autopilot, provisioning, policy and app management, OS/update management, endpoint security, device health) (preferred)
• Ability to communicate complex findings to technical and executive audiences
• Experience with enterprise technology consulting organizations (preferred)

• leadership and coaching
• cross-functional collaboration
• customer focus
• enterprise Windows device management
• telemetry, diagnostics, logs analysis
• solution design and validation in customer environments