Principal Implementation Engineer

Xiatech is the pioneer of Xfuze, the Agentic Orchestration platform. It is the world’s first SaaS solution that combines AI-powered composable Integration, Data Management, Analytics and Orchestration to innovatively connect systems, create a single view of data, and deliver actionable insights in one cloud-native platform. Xfuze also now provides companies with full Agentic capability including some pre-built Agents available to deploy in an instant. Business, technology, and data teams use Xfuze to shorten time-to-insights, accelerate digital transformation, and extend the value of their existing technology investments as well as delivering Agentic capability at speed..

We’re a culture-first organisation and put our people at the forefront of everything we do. We believe that a great working environment leads to a happy, high-performing team, which is why we offer our people the flexibility to work remotely or from our beautiful office in Fitzrovia, Central London.

The Role

We're looking for a highly motivated, independent Principal Implementation Engineer to become an Xfuze "super user", architecting and delivering end-to-end, data-driven solutions for our clients. You'll be involved from the start of each engagement: understanding requirements at pre-sales, running business analysis, building conceptual architecture through to high-level design across data, integration, and agentic AI workflows, then getting hands-on to configure the platform yourself.

You'll likely have a background in data and/or integration, an architecture and design mindset, strong communication skills, and a natural ability to lead others. Ideally you've worked on a data/integration or complex Enterprise SaaS platform within a professional services team, with a track record of delivering successful projects. Deep technical expertise everywhere isn't required, but a solid technical foundation and willingness to learn are essential. This is a broad, end-to-end role, so flexibility is key.

Key Responsibilities

Leadership & Delivery

• Lead other Implementation Engineers, helping them grow and get the most from Xfuze
• Own pre-sales, discovery, design, environment, releases, and supportability end-to-end, acting as gatekeeper for designs from other Senior Implementation Engineers
• Support estimating and sizing projects through pre-sales and delivery
• Collaborate with Client Partners and Pre-Sales on commercial aspects, and with the product team (including our Central Design Group) on technical aspects
• Make high-level design decisions with enterprise-grade architectural maturity, validating designs prior to formal review

Product Implementation

• Take a "standard first" approach, challenging requests for bespoke customisation
• Analyse, explore, and validate data with clients to understand structures and use cases
• Identify product gaps and coordinate with the platform team to resolve them
• Produce high-level designs using standard templates; scrutinise and approve low-level designs, config specs, and code
• Deliver complex implementations, including custom plugins and data model extensions, working with data engineers and platform developers
• Configure connectors (e.g., Shopify, Akeneo, Bloomreach, Optimove), workflows, and data transformations
• Create and extend Power BI dashboards using Xfuze data layers
• Support rigorous testing and QA of solutions

Consulting & Client Engagement

• Contribute to commercial proposals and implementation strategy
• Understand client landscapes and use cases; advise on best practices and the right implementation path
• Manage key stakeholders (e.g., Solution Architects, Heads of Engineering/Development/Data)
• Produce documentation and training guides for other Implementation Engineers
• Act as the "Voice of the Customer", advocating for recurring custom work to be folded into the Core Platform roadmap

Your Knowledge & Experience

Must have

• Independent, self-motivated, and results-oriented, with the drive to see initiatives through
• Exceptional written and verbal communication, confident presenting to clients and stakeholders at all levels

Should have

• Strong business analysis skills: capturing requirements, analysing use cases, translating them into solutions
• Strong data modelling knowledge, able to design complex models
• Competent in Python or similar for writing functions and plugins (not necessarily expert level)
• Intermediate SQL
• Proficient with at least one cloud environment
• Comfortable using AI tooling for efficiency; understands Agentic AI concepts and AI guardrails
• Retail experience preferred; expertise in at least one complex domain required
• Proficient in Power BI or similar (or able to learn quickly)
• Good working knowledge of modern architectures and leading data platforms
• Experience with Boomi, Mulesoft, or similar integration platforms

Your Personality

• Energetic
• Driven
• Resilient
• Insightful
• Creative
• Analytical
• Sound judgement
• Quick learner

If you receive an offer of employment, this will be conditional upon satisfactory completion of a right to work & identity check, a reference check and a basic criminal record check for any unspent convictions.

Xiatech is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind.