IT & Software

Principal - Solution Engineering

The Placement Group

London · Greater London · United Kingdom

Overview

As a Principal Solutions Engineer at Freshworks, you will act as the technical advisor to close large opportunities in the Netherlands, shaping solutions for mid-market and enterprise accounts. You’ll lead thought leadership, create domain assets, and represent Freshworks in GTM activities and industry events. You’ll drive technical wins, mentor the regional SE team, and partner with product and sales to accelerate deals. This role blends hands-on technical consult, strategic storytelling, and cross-functional collaboration to scale our SaaS offerings.

Responsibilities
  • Lead large deal conversations with mid-market and enterprise customers at senior levels
  • Act as a trusted advisor to customers and partners throughout the sales cycle
  • Develop institutional intellectual property and assets from thought leadership and market insights
  • Evangelize and enable customers to achieve a technical win
  • Participate in pre-sales activities: technical presentations, POCs, RFP/RFI responses, demos, workshops
  • Scope and ensure success of proofs-of-concept (POCs)
  • Collaborate with partners to build joint solutions
  • Mentor/lead senior solution engineers on technical strategies
  • Communicate product gaps and enhancements to the product team
  • Represent GTM and voice of customers in product discussions
  • Lead and contribute to industry conferences and events
  • Support sales and channel goals with deep technical consultation
  • Nurture long-term partner value as a trusted advisor
  • Work closely with extended teams to deliver solutions
  • Drive cross-functional collaboration to close deals
Key requirements
  • 10+ years of relevant experience in technical solution engineering in ITSM/ITIL or SaaS/software product environments
  • Experience in SaaS/technology product organizations with ITSM/ITIL methodologies and cloud-based infrastructure
  • Strong senior stakeholder communication skills (including CxOs)
  • Experience in complex sales cycles in Mid-Market and Enterprise segments
  • Excellent communication, presentation and listening skills; customer- and solution-oriented
  • High energy, execution-focused, with a strong sense of urgency
  • Team-oriented mindset in a high-energy environment
  • Additional European language skills welcome
  • thought leadership
  • clear communication
  • customer-centric mindset
  • SaaS
  • ITSM/ITIL
  • cloud-based infrastructure

Reference: WJ-747_31049743

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