Proactive IT Support Analyst

Leyland SDM in Greater London is seeking an IT Support Analyst to act as the primary escalation point for IT issues, delivering timely help to colleagues so they can perform their roles effectively. You will work proactively to prevent problems, improve service quality, and maintain a professional, responsive IT service.

You will handle incident management, assist with ITSM workflows, monitor key systems, manage device setups, and contribute to knowledge management and security policy adherence.