Product Analytics Manager

In this role you will lead data visualisation and insight delivery to inform strategic decisions across Civica. You will standardise metrics, build real-time dashboards, and drive data storytelling for executives and product teams. You’ll collaborate with product, engineering, marketing, and analytics to embed visualization in SaaS products and elevate customer experience. This is a chance to shape analytics capabilities, empower decision-making, and support product-led growth at a global GovTech scale.

• 25 Days Annual Leave + bank holidays
• Volunteer days (Days of Difference)
• Pension contributions with 5% employer match
• Income protection up to 75% salary
• Life assurance 4x salary
• Critical illness cover 25,000 lump sum with dependents option

• Design and oversee interactive dashboards, reports and storytelling tools for real-time insights
• Standardise reporting and metrics for appropriate audiences
• Establish data visualisation best practices for clarity, accuracy and engagement
• Modernise executive-level data presentation with real-time dashboards
• Partner with product and engineering to embed visualisation in SaaS products
• Develop a data storytelling framework to boost understanding and engagement
• Translate insights into digestible visual content for internal and external stakeholders
• Create high-impact data presentations and reports for key audiences
• Establish best practices for data communication and train teams on storytelling
• Champion a data-driven culture by providing tools and guidance to interpret insights

• Expertise in data visualisation, content design, and storytelling
• Ability to simplify complex data into intuitive formats
• Experience presenting to executive teams and driving insights adoption
• Bridge between data science and business strategy aligned with company goals
• Executive-level storytelling for C-suite, boards, and investors
• Modernisation of legacy reports to real-time, interactive analytics
• Understanding of AI-driven analytics and predictive visualisations
• Experience automating reporting to scale in a SaaS model
• Deep knowledge of product analytics, user behaviour tracking, and customer journey visualisation
• Experience embedding data visuals in SaaS products with PM/UX/engineers
• Understanding of customer segmentation, churn, and retention metrics
• Defining and tracking KPIs aligned with OKRs and strategic goals
• Financial reporting, revenue forecasting, and market trend analysis
• Ability to interpret operational metrics for leadership insights
• Balance between internal leadership analytics and external product analytics

• Storytelling
• Communication
• Cross-functional collaboration
• Tableau
• Power BI
• SQL