Product Director, Cloud Contact Center (Global)

EY is seeking a Customer Contact Experience (CCX) Product Manager to own end-to-end accountability for EY’s global cloud contact center service. You will develop the product vision and translate business priorities into the technical roadmap, ensuring the service remains desirable, viable, secure and cost-effective.

You will lead collaboration across business stakeholders, engineering, operations, architecture, security and external suppliers, managing the full product lifecycle from