Product Lead

Orbit Mobile is looking for a hands-on Product & Operations Lead to own the travel eSIM product end-to-end from defining requirements and translating marketing vision into technical specs, through hands-on QA, to running the day-to-day technology operations that keep the business running.

About the Role

This is a hybrid role split across two pillars: Product and Operations.

Responsibilities

• Product Responsibilities
• Understand marketing language and translate campaign and positioning concepts into clear, actionable product requirements.
• Write detailed Product Requirements Documents, PRDs, and hand them off to the technical team for development and configuration.
• Conduct hands-on quality assurance across both the mobile app and website — functional testing, regression testing, and UAT before release.
• Work closely with technical, marketing, and commercial teams to ensure product features meet business and customer needs.
• Operations Responsibilities
• Administer Microsoft 365, including users, licensing, and security settings.
• Manage websites, domains, and Cloudflare configuration.
• Monitor systems in coordination with the managed services team — identify issues, diagnose root cause, and drive resolution to keep systems up and running.
• Build spreadsheets and dashboards for operational tracking.
• Prepare executive-level presentations for leadership reporting.
• Have some hands‑on experience with AI tools, and a willingness to continue learning and adopting new AI tools.
• Understanding of CRM systems.
• Understanding of eSIM technology.
• Understanding of multi-aggregator platforms.
• Understanding of Online Charging Systems, OCS.

Qualifications

• Proven experience in a product management and/or IT operations role, ideally in travel eSim, telecom, MVNO, or digital services.
• Strong written communication skills , able to turn business and marketing requirements into structured PRDs.
• Hands-on QA experience with mobile apps and websites.
• Proficiency with Microsoft 365 administration, domain and DNS management, and Cloudflare.
• Strong Excel/spreadsheet and PowerPoint skills, with experience presenting to executives.
• Comfortable working cross-functionally with technical, marketing, and managed services teams.
• Can work under stress

Required Skills

• Product management in travel eSim, telecom, MVNO, or digital services.
• Writing structured Product Requirements Documents (PRDs).
• Quality assurance for mobile apps and websites.Microsoft 365 administration.
• Domain and DNS management.
• Cloudflare configuration and management.
• PowerPoint skills and executive-level presentation preparation.
• Cross-functional collaboration with technical, marketing, and managed services teams.
• Ability to work under stress.

Preferred Skills

• Experience specifically in travel eSIM.
• Experience in telecom or MVNO environments.
• Understanding of CRM systems.
• Understanding of eSIM technology.
• Understanding of multi-aggregator platforms.
• Understanding of Online Charging Systems, OCS.
• Hands‑on experience with AI tools and willingness to continue learning and adopting new AI tools.