Product Management Lead – Global Cloud Contact Center

EY is seeking a Customer Contact Experience (CCX) Product Manager to own the end-to-end success of EY’s global cloud contact center service. You will translate business priorities into a technical roadmap while ensuring the service remains desirable, viable, secure, reliable and cost-effective.

You’ll lead collaboration across business stakeholders, engineering, operations, architecture, security and external suppliers, shaping the product lifecycle from requirements through delivery, adoption