Product Manager, EPoS Transformation

As Product Manager for the EPoS Transformation, you steer the modernization of checkout technology across John Lewis shops. You will align strategic vision with in-store execution, collaborating with enterprise SaaS vendors, development squads, and Retail Operations to deliver seamless checkout experiences. You’ll manage the product backlog, balance technical debt, and drive adoption of new payment and selling features by store colleagues. This role combines strategic direction with hands-on delivery in a hybrid, multi-site retail environment. You will shape the checkout platform to enable faster, more reliable customer journeys and contribute to the partnership’s omnichannel ambitions.

• hybrid working
• permanent contract
• salary up to 96,000
• opportunity to shape core retail tech
• employee-owned partnership culture
• work-life balance emphasis

• Create and drive a compelling product vision and roadmap using customer, industry, and business insights
• Set clear OKRs and maintain a transparent, prioritized backlog to maximise delivery value
• Draft high-quality user stories and define functional and non-functional requirements with engineering
• Manage and align diverse technical and non-technical stakeholders behind product goals
• Leverage data, analytics, and experimentation (A/B tests) to iterate and improve features
• Oversee release scope, track delivery progress, and balance debt with customer and commercial value
• Mentor team members and contribute to the Product Management community of practice

• Experience leading product teams using Agile methodologies (SCRUM, Kanban)
• Strong problem-solving with data-driven decision-making
• Proven ability to prioritise competing business needs, timelines, and stakeholders
• Retail experience with understanding of shop operations and omnichannel journeys
• Experience delivering physical checkout/EPoS systems and integrating with core retail tech (Payments, OMS, Loyalty)
• Demonstrated success partnering with third-party enterprise SaaS vendors

• Collaborative stakeholder management
• Structured decision-making with a data-driven mindset
• Strong communication and negotiation with cross-functional teams
• EPoS system experience
• Payments integration
• OMS (Order Management System) integration