Product Manager - UcaaS / CCaaS
Spectrum IT Recruitment
Overview
In this role you own the evolution of the communications and collaboration platform roadmap, shaping how Zoom-based tools and omni-channel engagement serve both employees and customers. You’ll work within a fast-moving digital team to drive platform improvements, integrations, and user experiences that enable smarter journeys. The position offers a culture that values autonomy, continuous improvement, and practical impact across cross-functional partners. You will help translate ideas into deliverable outcomes with tangible business impact.
Pay / Benefits- hybrid work arrangement
- Own and evolve the product roadmap for communications and collaboration platforms
- Drive improvements across Zoom and omni-channel engagement tools
- Collaborate with Engineering, IT and Operations to deliver new features and integrations
- Shape how communication technology supports customer journeys and internal teams
- Gather requirements, prioritise initiatives and translate ideas into deliverables
- Use feedback, data and user insights to improve platform adoption and experience
- Support platform upgrades, migrations and continuous improvement initiatives
- Manage relationships with technology partners and vendors
- Advocate a user-focused, product-led approach across the business
- Experience with collaboration, communications or customer engagement platforms
- Strong understanding of product delivery and roadmap ownership
- Experience with cross-functional technology teams
- Interest in digital experience, automation and modern workplace technology
- Strong stakeholder and communication skills
- Proactive mindset and focus on continuous improvement
- Ability to balance business needs, user experience and technical capability
- Experience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficial
- col collaboration
- delivery-focused
- stakeholder management
- Zoom
- UCaaS
- omni-channel platforms
Reference: WJ-747_30874745