Product Manager - User Facing Services

Senior Product Manager – UX / Digital Services / Digital Platform | London

• London – Hybrid, 2 days per week
• Rate: £700 PD Circa (Inside IR35)
• Duration: 6 months

Overview

An excellent opportunity has arisen for a an experienced Product Manager to take ownership of our clients user-facing digital services. This is an excellent opportunity for a Product Manager who enjoys working on complex, high-impact digital products and balancing user needs with technical, governance and regulatory requirements.

Role and Responsibilities

• Own the product vision, definition and roadmap for user-facing digital services
• Develop and maintain an outcome-focused product roadmap based on user research, service data and organisational priorities
• Lead discovery activity to understand user problems, test ideas and shape solutions
• Translate user and business requirements into clear problem statements, user needs, acceptance criteria and prioritised backlog items
• Work closely with Engineering, Service Design, UX and User Research throughout the product lifecycle
• Define product success measures and monitor service performance against agreed outcomes
• Lead and contribute to Agile ceremonies including sprint planning, stand-ups, demos and retrospectives
• Work with governance, legal and approval teams to simplify complex application and approval journeys
• Ensure services meet accessibility, security, identity, audit and wider platform requirements
• Manage senior stakeholders across internal teams, external partners and the wider digital ecosystem
• Work with third-party suppliers and contractors to ensure delivery meets agreed product and quality standards

Skills and Experience

• Proven experience as a Product Manager delivering user-facing digital services within a multidisciplinary Agile environment
• Strong experience owning product roadmaps from discovery through to delivery
• Excellent understanding of user-centred design and product discovery
• Experience using user research, analytics and service data to inform product decisions
• Strong backlog management, prioritisation and requirements definition skills
• Experience managing complex stakeholder groups and conflicting priorities
• Comfortable working within technically complex or highly governed environments
• Strong analytical, communication and decision-making skills
• Experience within health, government, public sector or regulated digital services would be advantageous
• Previous experience working to GDS Service Standards or through service assessments would be highly desirable
• Experience of digital services involving governance, approvals or regulatory workflows would also be beneficial