Product Owner - Voice SVS
HSBC Holdings plc
- Bring proven Product Owner or Product Manager experience delivering telephony or contact centre capabilities on Genesys platforms
- Demonstrate hands-on experience with Genesys Cloud CX including ownership of roadmap and backlog and delivery of voice outcomes such as IVR, routing, outbound and telephony integration
- Apply strong requirements gathering and analysis to translate business processes into clear functional and non-functional requirements with robust acceptance criteria
- Partner effectively with senior stakeholders across geographies and cultures using clear communication, facilitation, negotiation and influencing skills
- Establish success criteria and KPIs then interpret data to prioritise work using ROI and value-based approaches
- Engage engineering teams on feasibility, design decisions, quality and technical debt using a solid technical foundation
- Coordinate delivery across multiple teams to manage dependencies, trade-offs and competing priorities in an interdependent environment
- Operate comfortably with platform run responsibilities including operational readiness, stability and release cadence expectations
Reference: WJ-766_22630715