Product Policy Specialist

Position Purpose:

The Product Specialist at Heritage Pool is responsible for providing expert knowledge and support on the company’s product lines, ensuring customers and internal teams have the information needed to make informed purchasing and operational decisions. This role combines technical expertise, customer service, and sales support to enhance product adoption, optimize inventory usage, and drive customer satisfaction. The Product Specialist acts as a key resource for branch staff, sales teams, and customers, supporting the company’s overall growth and product strategy.
Serve as the primary resource for internal teams and customers on product specifications, installation requirements, and best practices.
Support sales efforts by assisting customers with product selection, demonstrations, and technical guidance.
Collaborate with branch staff and sales teams to ensure inventory levels and product availability align with customer demand.
Assist in training branch employees and sales teams on new products, updates, and technical procedures.
Track and report on product trends, customer feedback, and inventory performance to inform management decisions.
Travel Requirements:
~ Occasional travel to branch locations, vendor sites, and customer locations as needed

Prolonged periods of standing for product demonstrations or training sessions
Office, warehouse, and branch environments
Fast-paced, customer-focused setting with hands-on product interaction
High school diploma or equivalent; Previous experience in sales, customer service, or technical support roles in pool, landscape, or aquatics industry
Familiarity with inventory management systems and ERP software
Forklift or warehouse experience a plus
High school diploma or equivalent
Associate’s or Bachelor’s degree in Business, Marketing, Horticulture, or related field
Minimum Years of Work Experience:
1–3 years in sales, customer service, or product support role preferred
Customer Service & Communication
including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: , or by email to: weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.