Product Support Analyst – Growth & Learning Focus

Red Top Resources Ltd in Newbury is seeking a Software Product Support Analyst for a full-time, office-based role. The main purpose is to investigate and provide resolutions for user, technical and administrative issues across software products.

This role is customer-facing, with emphasis on quality and thoroughness. Candidate should have A-level or equivalent, some second-line software support experience, and familiarity with SQL, Java-based software, Google Workspace, or data/IT security would