Product Support Engineer
Owen Daniels
Are you a technical problem solver looking for a new opportunity with a growing technology business? Our client is looking for a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. Experience with fire alarms, Nurse Call, access control, BMS or similar systems would be advantageous, but attitude, problem-solving ability and willingness to learn are equally important.
Product Support Engineer
Permanent | £40,000 DOE | Monday–Thursday 9–5, Friday 9–4 | Wolverhampton
Job Description
- Provide technical support to customers and internal teams.
- Troubleshoot electronic, IP and software-based systems remotely and on site.
- Support product development, testing and implementation.
- Provide customer training and technical guidance.
- Produce technical documentation and resolve/escalate issues.
Essential Experience/Skills
- Electrical/electronic or technical systems experience.
- Understanding of IP/networked systems.
- Strong fault-finding and problem-solving skills.
- Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable.
- Strong communication skills and a willingness to learn.
Company Benefits
- 25 days holiday + bank holidays
- Bonus scheme
- Pension & salary sacrifice
- Healthcare cash plan
- Life assurance
- Employee discounts, share scheme and other benefits
Reference: WJ-766_21887529