Product Support Engineer
Rolls-Royce
Overview
As a Product Support Engineer in Rail, you will perform scheduled and corrective maintenance on mtu rail products to contract standards. You’ll work as part of the site team to support uptime and reliability, contributing to continuous improvement of maintenance procedures. You’ll troubleshoot using technical drawings and fault-finding guides, and you’ll document all work clearly for customers and internal records. This role emphasizes safety, hands-on technical care, and close collaboration with customers and cross-functional teams. The opportunity centers on driving reliable power solutions and embracing digital tools to streamline service delivery.
Responsibilities- Perform preventative, scheduled and corrective maintenance per schedule, manuals, and contract
- Attend customer meetings to obtain sign-off for completed work
- Conduct fault finding and repair using technical information
- Complete all documentation for work performed
- Participate in HSQE management processes and maintain site facilities
- Attend local and factory trainings to keep skills current
- Cover related activities at other depots as needed
- Accurately report parts used and utilize internal systems to manage stock
- Utilize IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook
- From an engineering background
- NVQ Level 2 in Engineering or Equivalent
- Outstanding safety awareness
- Proficient in MS Office (XLS, Word, email)
- On the job training provided for SAP and MTU Business Portal
- Proactive and with good initiative
- Strong organizing skills
- Works well with others
- MS Office proficiency
- Fault finding using technical drawings and fault finding guides
- Knowledge of maintenance procedures and manuals
Reference: WJ-747_30181997