Product Support Engineer

In this Field Service Engineer role, you will support our rail systems at Wabtec UK sites and customer locations to ensure safe, reliable service. You will diagnose, repair, and test subsystems on trains, and work closely with customers to restore service quickly. The position focuses on hands-on problem solving, strong fault-finding, and clear reporting to maintain high service quality. You’ll be part of a values-driven team that puts people first and aims to expand what is possible in rail technology.

• Respond to call-out requests and coordinate with customers to access trains
• Diagnose and repair PIS, brakes, sanding, pantograph, shoegear, and related subsystems
• Identify effective solutions to return trains to service
• Replace faulty parts on-site or escalate when replacement isn’t possible
• Conduct thorough testing before handing trains back to customers
• Maintain a customer-centric approach in all interactions

• ONC or NVQ Level 3 in Mechanical and/or Electrical Engineering
• Strong technical aptitude with proven fault-finding abilities
• Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics)
• Competent IT skills, particularly MS Excel and laptop/tablet devices
• Ability to compile clear and accurate technical reports
• Strong organisational skills with the ability to manage workload independently
• Excellent interpersonal skills
• Legal authorisation to work in the United Kingdom; no visa sponsorship available

• Customer-centric mindset
• Strong interpersonal skills
• Good organisation and self-management
• Fault-finding and diagnostics
• On-site mechanical/electrical repair
• MS Excel proficiency