Product Support Engineer - HVAC

In this role you will support Wabtec’s products and services across UK sites and customer locations, ensuring safety, efficiency and reliability. You will diagnose, repair and test HVAC systems on trains, delivering prompt, on-site service with a strong customer focus. You will communicate clearly, compile technical reports and manage workloads to keep trains in service. This position offers hands-on problem solving within a global, people-first culture that values safety and continuous improvement.

• Respond to call-out requests and liaise with customers to access trains
• Diagnose and repair train HVAC systems
• Determine the most effective solution to return trains to service
• Replace faulty parts on-site or escalate when replacement isn’t possible
• Conduct thorough testing before handing the train back to the customer
• Maintain a strong customer-centric approach in all interactions

• ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering
• Technical HVAC knowledge
• Strong fault-finding abilities
• Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics)
• Competent IT skills, particularly with MS Excel and laptop/tablet devices
• Capable of compiling clear and accurate technical reports
• Strong organisational skills with the ability to manage workload independently
• Excellent interpersonal skills

• excellent interpersonal skills
• customer-centric approach
• strong organisational skills
• HVAC knowledge
• fault finding
• engine diagnostics