Product Support Engineer - Solve Tough Bugs & delight users

Zinc in London is seeking a diligent Product Support Engineer to diagnose and resolve user issues, collaborating with Engineering and Customer Success to tackle complex bugs and improve support in real-world environments.

You will debug the software, read production data, and contribute to scale of our support processes while owning Zendesk end-to-end and maintaining up-to-date documentation for the team.