Product & Training Support Engineer

In this role, you provide technical and training support within Technical Customer Services to ensure high-quality tyre diagnostics, warranty handling, and training delivery. You will liaise with central services, manufacturing, and field teams to uphold product quality and customer service. You address warranty and quality issues and help develop training materials for CVT/PLT tyre servicing. This position offers a hands-on, cross-functional impact on product quality and service standards.

• Manage daily customer service of tyre complaints and re-examinationadjudications to meet performance targets
• Provide product quality assessment and reporting
• Ensure customer response targets are achieved within defined KPI
• Support the TCS Audit programme as needed
• Contribute specialist technical expertise to training courses
• Deliver practical training on vehicle securing, lifting, wheel security, tyre fitting, balancing, re-grooving, repairs
• Oversee operation and cleanliness of warranty and training facility to high standards
• Monitor product quality performance and coordinate reporting/escalation via quality processes
• Act as liaison between UK Technical Services, Central Technical Services, and manufacturing for product quality and warranty
• Provide specialist technical support to customers, fleets, dealers, sales, and internal stakeholders
• Assist in creating training content and bulletins, videos, and other materials

• GCSEs in Maths, English, and Science
• Full clean UK driving licence desirable
• Relevant technical qualifications or extensive tyre/automotive experience desirable
• Competent level of MS Office
• Proven experience in tyre/automotive technical environment
• Hands-on CVT/PLT tyre servicing experience
• Strong understanding of tyre warranty assessment, complaint handling, and root cause analysis
• Experience working with customers, fleets, dealers, and technical service providers
• Knowledge of tyre construction, manufacturing, and performance characteristics
• Understanding of UK tyre warranty processes and vehicle conditions
• Familiarity with quality management platforms and reporting systems
• Experience with SAP and Microsoft Office

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication
• Customer service orientation and conflict resolution
• Tyre technology knowledge (construction, performance)
• Warranty assessment and root cause analysis
• Quality monitoring and compliance processes