Production Application Support Consultant

Support CIBC production applications through incident analysis, troubleshooting, and second-level support at 81 Bay Street. Coordinate responses across technology groups and vendors.

As a Consultant in Application Operations, you will support Personal Banking and Product Technologies applications. The work includes maintaining production applications, managing escalations, and coordinating recovery efforts. You will assess operational issues, outages, and service requests while supporting internal and external clients.

Key Responsibilities:

• Investigate operational issues and prioritize severity, risk, and business needs
• Provide second-level support for client and technical issues
• Manage incidents and drive resolution with application owner teams
• Coordinate recovery efforts during twenty-four-hour support rotations
• Assess system changes against business, security, and privacy standards

Requirements:

• Experience in an Application Operations role
• Working knowledge of enterprise applications and middleware operations
• Experience administering Unix, Linux, and Windows environments
• Experience with scripting, PowerShell, FeedHub, and Autosys
• Experience with enterprise incident and change management

Apply production support, incident management, and troubleshooting expertise to CIBC’s critical application operations and client services.