Professional Services Engineer (4th Line)
Millgate
Professional Services Engineer (4th Line) Location:
Sheffield (with travel to customer sites as required) Hours:
37.5 hours per week Salary:
£55,000 – £60,000 per annum About the Role We're looking for a Professional Services Engineer (4th Line) to join our Technical Services team in Sheffield. This is a senior technical role covering solution design, project delivery and major incident management, for both our clients and our own internal systems. You'll be a trusted advisor to clients and colleagues, and the senior escalation point for complex technical issues. You'll also mentor and coach engineers across the business. What You'll Be Doing As a Professional Services Engineer (4th Line), you'll work directly with clients to understand their business objectives, technical requirements and risks. You'll run discovery workshops, site assessments and technical reviews, then produce designs, proposals, statements of work and implementation plans. You'll also support pre-sales with technical guidance and solution architecture. You'll lead the delivery of complex infrastructure and transformation projects. That includes deploying, configuring and migrating Microsoft 365, Azure, hybrid cloud, network, security, server and storage platforms, plus infrastructure upgrades and system replacements. You'll deliver on time and within scope, with clear implementation documentation and handover materials. You'll act as technical lead for Priority 1 and business-critical incidents, and take ownership of complex escalations from the Service Desk and Engineering teams. You'll coordinate the technical response, carry out root cause analysis and put preventative measures in place. You'll keep clients, management and colleagues updated throughout. You'll also support the design and improvement of our internal IT infrastructure, security initiatives, and business continuity and disaster recovery planning. As a senior member of the team, you'll mentor junior and mid-level engineers, help set technical standards and support onboarding. You'll keep project records, diagrams and knowledge base articles accurate, in line with ISO 9001, Cyber Essentials and our information security controls. What You'll Bring Essential: Significant experience delivering infrastructure and cloud projects
Proven experience in a Managed Service Provider (MSP) or professional services environment
Strong Microsoft 365 and Azure implementation experience
Experience leading technical projects and managing major incidents
Excellent troubleshooting and problem-solving skills
Strong client-facing communication and consultancy skills
Experience producing technical designs and project documentation
Full UK driving licence
Technical skills (strong expertise across several of these areas): Microsoft: Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, SharePoint Online, Teams
Azure: virtual networking, virtual machines, Azure Backup, Azure Site Recovery, identity and security services
Infrastructure: Windows Server, Active Directory, DNS, DHCP, Group Policy, storage solutions
Networking: VLANs, routing and switching, firewalls, VPN, wireless, network security
Security: Microsoft Defender suite, email security, endpoint protection, vulnerability management, security monitoring
Virtualisation: VMware, Hyper-V
It would help if you also have Microsoft, Azure or cybersecurity certifications, or project delivery or project management experience. What's On Offer Health cash plan
Pension
Employee discounts
Wellbeing activities
Recommend a friend scheme
Funded social events
Learning and development opportunities
Modern office spaces
Ample free parking
How to Apply Please apply with your CV. You may have experience of the following: Professional Services Engineer, Senior Professional Services Engineer, IT Professional Services Engineer, Modern Workplace Professional Services Engineer, Microsoft Consultant, Microsoft Project Consultant, Azure Consultant, Project Engineer, Cloud Infrastructure Engineer, Senior Infrastructure Engineer, Senior IT Engineer, Senior 3rd Line Support Engineer.
TPBN1_UKTJ
Sheffield (with travel to customer sites as required) Hours:
37.5 hours per week Salary:
£55,000 – £60,000 per annum About the Role We're looking for a Professional Services Engineer (4th Line) to join our Technical Services team in Sheffield. This is a senior technical role covering solution design, project delivery and major incident management, for both our clients and our own internal systems. You'll be a trusted advisor to clients and colleagues, and the senior escalation point for complex technical issues. You'll also mentor and coach engineers across the business. What You'll Be Doing As a Professional Services Engineer (4th Line), you'll work directly with clients to understand their business objectives, technical requirements and risks. You'll run discovery workshops, site assessments and technical reviews, then produce designs, proposals, statements of work and implementation plans. You'll also support pre-sales with technical guidance and solution architecture. You'll lead the delivery of complex infrastructure and transformation projects. That includes deploying, configuring and migrating Microsoft 365, Azure, hybrid cloud, network, security, server and storage platforms, plus infrastructure upgrades and system replacements. You'll deliver on time and within scope, with clear implementation documentation and handover materials. You'll act as technical lead for Priority 1 and business-critical incidents, and take ownership of complex escalations from the Service Desk and Engineering teams. You'll coordinate the technical response, carry out root cause analysis and put preventative measures in place. You'll keep clients, management and colleagues updated throughout. You'll also support the design and improvement of our internal IT infrastructure, security initiatives, and business continuity and disaster recovery planning. As a senior member of the team, you'll mentor junior and mid-level engineers, help set technical standards and support onboarding. You'll keep project records, diagrams and knowledge base articles accurate, in line with ISO 9001, Cyber Essentials and our information security controls. What You'll Bring Essential: Significant experience delivering infrastructure and cloud projects
Proven experience in a Managed Service Provider (MSP) or professional services environment
Strong Microsoft 365 and Azure implementation experience
Experience leading technical projects and managing major incidents
Excellent troubleshooting and problem-solving skills
Strong client-facing communication and consultancy skills
Experience producing technical designs and project documentation
Full UK driving licence
Technical skills (strong expertise across several of these areas): Microsoft: Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, SharePoint Online, Teams
Azure: virtual networking, virtual machines, Azure Backup, Azure Site Recovery, identity and security services
Infrastructure: Windows Server, Active Directory, DNS, DHCP, Group Policy, storage solutions
Networking: VLANs, routing and switching, firewalls, VPN, wireless, network security
Security: Microsoft Defender suite, email security, endpoint protection, vulnerability management, security monitoring
Virtualisation: VMware, Hyper-V
It would help if you also have Microsoft, Azure or cybersecurity certifications, or project delivery or project management experience. What's On Offer Health cash plan
Pension
Employee discounts
Wellbeing activities
Recommend a friend scheme
Funded social events
Learning and development opportunities
Modern office spaces
Ample free parking
How to Apply Please apply with your CV. You may have experience of the following: Professional Services Engineer, Senior Professional Services Engineer, IT Professional Services Engineer, Modern Workplace Professional Services Engineer, Microsoft Consultant, Microsoft Project Consultant, Azure Consultant, Project Engineer, Cloud Infrastructure Engineer, Senior Infrastructure Engineer, Senior IT Engineer, Senior 3rd Line Support Engineer.
TPBN1_UKTJ
Reference: WJ-5784_66655