QA Team Lead - Data-Driven CX Improvements (Hybrid)

Cactus Search in the United Kingdom is seeking a Quality Assurance Team Leader to guide a QA team within our Brighton-based customer experience division. The role blends coaching, quality assessments and data-driven insights to continuously improve performance, compliance and customer outcomes.

You will lead root cause analyses, conduct coaching sessions, and use speech analytics tools to drive improvements across the customer journey while maintaining SLAs and high-quality standards.