IT & Software

QE with CC Tools & Tech + Amazon Connect

Acestack

Toronto · On · Canada

QE with CC Tools & Tech + Amazon Connect

Location: Toronto, ON
Work Model: Hybrid (4 days)
Job Type: Full Time

Job Description

  • Expertise in Quality Engineering (QE) for Contact Center platforms.
  • Experience with IVR/Routing Automation using tools such as Cyara, Hammer, or similar.
  • Strong experience in UI and API automation testing using tools such as Selenium, Postman, Karate, or equivalent.
  • Experience in Agent Desktop Automation.
  • Strong proficiency in Core Java.
  • Ability to provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
  • Hands-on experience with Bitbucket/Git, JIRA, Confluence, and IDEs such as IntelliJ IDEA or Eclipse.
  • Experience working in a structured Scaled Agile environment.
  • Strong knowledge of AWS Amazon Connect is highly desirable.
  • French language testing capability is mandatory. The candidate must be proficient in French and able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions.
  • Experience testing multilingual Contact Center applications (English and French) will be a strong advantage.

Primary Skills

Contact Center QE, IVR/Routing Automation, Amazon Connect

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Reference: WJ-291_11293603

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