Qualified Success Architect / Sr. Success Architect (UK/I)

In this role, you will own the successful onboarding, implementation and adoption of the Agentic Marketing Platform for new and existing customers. You will partner with stakeholders across Marketing, Sales, RevOps and IT to design scalable inbound pipeline strategies and integrate AI-driven workflows with Salesforce and marketing systems. You’ll translate business goals into technical designs and guide customers through AI-powered engagement experiences. This position offers the chance to shape next-generation go-to-market solutions and deliver measurable business impact.

• Lead onboarding, implementation and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
• Design scalable inbound pipeline generation strategies with Marketing, Sales, RevOps, and IT stakeholders
• Architect and implement solutions that deeply integrate with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Configure and optimize AI-powered buyer engagement across web and email channels
• Translate business objectives into technical designs, flows, segmentation, qualification logic, and AI SDR goals
• Advise Enterprise Architects and RevOps on scalable data models, integrations, governance and best practices
• Enable customers through education on agentic marketing, AI SDR operations, and pipeline acceleration
• Analyze engagement, conversion and adoption trends to provide strategic optimization plans
• Conduct ESRs and strategic roadmap discussions with stakeholders to demonstrate impact and growth opportunities
• Collaborate with Product, Engineering, Sales, and Marketing to surface feedback and improve implementations
• Act as a trusted advisor to maximize platform value and accelerate time-to-pipeline
• Support expansion and renewal conversations by identifying deeper adoption opportunities
• Stay ahead of AI-driven go-to-market innovation and share best practices

• 5–10 years of Mid Market/Enterprise software experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge of web/scripting technologies: HTML, CSS, JavaScript and SaaS applications
• Strong problem-solving to map business requirements to technical solutions
• Willingness to work in a fast-paced startup environment with multiple roles
• Bachelor's degree
• Passion for making customers successful with software solutions

• interpersonal effectiveness
• persuasion
• presentation
• Salesforce CRM
• Marketing automation systems
• HTML