Quality Assurance Executive

In this role, you will drive risk-based quality assurance across customer onboarding, KYC/CDD/EDD, and ongoing compliance monitoring. You will work with cross-functional teams to assess control design and operating effectiveness, document evidence-based findings, and support remediation actions. You’ll produce clear reports and KPIs for senior management, helping to strengthen regulatory compliance and risk oversight. The opportunity sits at the heart of OpenPayd’s mission to enable worldwide, real-time financial transactions through a robust compliance framework. You will engage with risk, compliance, and governance stakeholders to refine QA methodologies and monitoring programs.

• Personal training budget - 3000
• Cycle to Work scheme
• Discounted gym membership
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan

• Conduct objective, risk-based QA reviews across onboarding, CDD/EDD, periodic and event-driven reviews, transaction monitoring, and payment operations.
• Select and document review samples with a clear evidence trail and independence from the activities under review.
• Assess quality and timeliness of case handling, investigations, risk assessments, and decision-making.
• Evaluate design and effectiveness of first-line controls, identifying deficiencies and remediation needs.
• Perform thematic reviews to identify emerging risks and recurring trends; rate findings consistently.
• Prepare evidence-based reports, management information, and KPIs for senior management and governance.
• Track remediation actions, validate completed corrective measures, and escalate systemic issues.
• Collaborate with first-line teams, Compliance, Risk, Internal Audit, and other stakeholders, providing feedback and challenge.
• Support continuous improvement of QA methodology, review program, sampling, checklists, and training.

• Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or similar oversight in regulated financial services.
• Experience conducting file or case reviews, control testing, or operational process reviews with evidence-based conclusions.
• Strong knowledge of KYC, CDD, EDD, and customer lifecycle management processes.
• Understanding of transaction monitoring, fraud controls, and financial crime controls.
• Excellent attention to detail, analytical ability, and strong written/verbal communication.
• Ability to assess complex cases and processes, apply policies consistently, and present clear conclusions.
• Experience producing QA data analyses, trends, and management information.
• Experience in fintech, payments, banking, or regulated financial services is desirable.
• Knowledge of QA methodologies, risk-based sampling, control testing, and case-management systems is desirable.

• attention to detail
• analytical thinking
• clear communication
• Quality Assurance methodologies
• risk-based sampling
• control testing